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Terms & conditions

Vet’s Klinic Swindon Clinical Terms & Conditions

Vet’s Klinic Swindon is a Veterinary Practice owned and operated by Pets’ Kitchen Ltd which is a limited company registered in the UK with the company number 5653527. The practice is run under the rules and guidance of the Royal College of Veterinary Surgeons and in accordance with the college’s Code of Professional Conduct for Veterinary Surgeons. This code can be viewed at


As a registered veterinary client of Vet’s Klinic Swindon you are committing your pets to the care of our veterinary team, and we take responsibility for providing and coordinating your pet’s veterinary healthcare. This responsibility of care is exclusive so we will be your pet’s sole provider of primary veterinary care. You must inform us of any existing relationships with veterinary surgeons that concern the care of your pets so that we can access your pet’s medical history and inform your previous vets that we are taking over responsibility for your pets.

Our Practice Environment:

In line with our practice ethos Vet's Klinic allows you to view the staff at work with patients whilst you are sitting in our waiting room. As a registered client you understand that you may see animals being treated whilst waiting for an appointment and conversely that your pets when treated may be visible to the public. Alternative arrangements can be made for clients wishing to not to view this area or for their animals treatment not to be viewed if the practice is made aware prior to the appointment. Clients and patients needs are always prioritised in these circumstances.


We are committed to a transparent pricing policy, which is shown in detail on the Pricing page of our website. Written copies of this policy are available on request.

Payment and credit:

We do not offer credit terms and require payment in advance of or at the time of treatment. For insured patients, we require payment as per our standard terms with the insurance claim being settled directly with the owner.

Please note that your credit card details will be stored in a secure online vault by our payment partners, Realex so that you do not have to enter them again for future payments. If you do not wish these details to be stored, please contact us at or 01793 876619 after making your payment and we will delete your card details from the system.

Provision of care:

Vet’s Klinic Swindon is open between 8am and 8pm, Monday to Friday and 9am to 4pm on Saturdays and Bank Holidays and will provide first opinion veterinary care for your pets during these hours. Outside these hours care is provided by our dedicated out-of-hours partners, Eastcott Referral Hospital , Edison Park, Hindle Way, Dorcan Way, Swindon, SN3 3FR (or for Satnav SN3 3RB). Calling the ordinary Klinic number - 01793 876619 will automatically transfer you to the out of hours service. Clients visiting Eastcott Referral Hospital will be bound by Eastcott Vets terms and conditions and any transactions with Eastcott Vets will be independent of Vet’s Klinic.

To provide an adequate level of care for your pets, we require that you live within a maximum of 30 minutes drive of the Klinic.

Online booking:

Vet’s Klinic clients are able to use our online booking system for routine procedures. Appointments booked using this system must be paid in full at the time of booking.

Online medical records:

Your pet’s medical records are available online for you to view. These records are private and we will not share them or make them available publicly without your permission. However, you may share content, images and video from your pet’s records and if you choose to do so, this content will no longer be considered private and we will then assume the right to share this content on non-private areas of and 3rd party websites without your specific permission.

Photos and video:

As part of your pet’s medical records we will take photos and video of your pets which will be added to your pet’s medical records. By agreeing to these terms and conditions you are agreeing to these images and videos being taken and uploaded to your private pet medical records.

Online content:

We may request permission to publish photos, video, clinical text and other information from your pet’s medical records on public areas of and on 3rd party websites. There is no obligation for you to agree to give this permission and refusal will not affect your relationship with Vet’s Klinic.

Changing and cancelling appointments:

You can cancel an appointment and re-book online at any time up to 24 hours before your appointment. If you cancel more than 14 days ahead of the booked appointment, you will receive a full refund. If you cancel less than 14 days, a charge of £5 is applied to your account to cover the administrative costs of rescheduling our diary and also the charges we receive from the card payment providers for issuing a refund at this point. You cannot cancel an appointment within 24 hours of the scheduled time. As well as cancelling and re-booking online, you can also ring the Klinic to cancel or change an appointment.


In the unlikely event that you are unhappy with the service you or your pets have received at Vet’s Klinic Swindon we will prioritise addressing and resolving your concerns. To make a complaint, please ask to talk to the Head Vet or Head Nurse who will be your primary point of contact as we address your complaint. In the event that you are unhappy with the response from the Head Vet or Head Nurse, you will be requested to put your concerns in writing and your complaint will then be overseen by the Clinical Director.

Vet’s Klinic membership terms and conditions:

Vet’s Klinic is the trading name of Pets’ Kitchen Ltd (we also do pet food!). Pets’ kitchen is registered at Companies House with the number 5653527 and our registered address is Unit 3, Callenders Industrial Estate, Paddington Drive, Swindon, SN5 7YW.

To ensure that all of our users enjoy their time on our website ( we operate Terms of Use and a Privacy Policy. By accessing our website you agree to be bound by our Terms of Use. These terms and our Privacy Policy are subject to change from time to time without notice so should be checked regularly. Continued use of this Site will be deemed acceptance of the updated or amended terms (sorry about the formal sounding wording, but that’s lawyers for you!)

Our Terms of Use:

In order to participate in and contribute to you are required to register as a member. Any personal information will be collected in accordance with our Privacy Policy. By registering you agree to use only for lawful purposes, for your own personal or internal business use. You agree not to use in any way which infringes the rights of, restricts or inhibits anyone else's use and enjoyment of

We have spent a lot of time (and money unfortunately!) designing the site and branding, so we remind you that all Vet’s Klinic trademarks, design rights, patents and other intellectual property rights on this Site are vested in Pets’ Kitchen Ltd or its licensors. Any products, technology or processes and their handbooks or materials may be subject to intellectual property rights owned or licensed by us or third parties. All copyright notices in the original materials must be retained.

Pets’ Kitchen Ltd is not responsible for any file downloads. Materials downloaded from other users may be subject to restrictions and limitations as may be asserted by them.

This Site may not be modified, disassembled, decompiled or reverse engineered in any way. No part of may be reproduced or stored in any other website without our permission.

You remain the owner of the content and information you share on our Site. By uploading your content you grant us a non-exclusive, royalty-free, irrevocable right and licence to use your content and to sub-license such use to third parties (such as administrators who operate the Site and companies/organisations with whom we have relationships for the provision of syndicated services). You confirm that you have all the necessary rights to grant Pets’ Kitchen Ltd this licence.

We may use your content for the operation or promotion of (including products on, or for marketing purposes (subject to the Privacy Policy). We may distribute, publish, modify or adapt your content.

On the site you are able to upload photos and contribute content. While we are confident that you won’t post anything unpleasant, we would remind you that you may NOT post anything that is confidential in nature, any facts that are inaccurate or any opinions that are not genuinely held, anything unlawful, offensive, indecent, racist, defamatory, harassing, threatening, seditious, blasphemous, fraudulent or contravenes the applicable laws regarding the transmission of technical data exported from the US or the country in which you reside, personal details of others or misrepresent your identity or affiliation with any person, any third-party material that infringes any legal rights such as copyright or other proprietary rights, anything which is technically harmful including viruses, logic bombs, Trojan horses, corrupted data or other malicious software. That’s a bit of a mouthful of a sentence, but we have to cover all bases!

If you post an image on the site, remember that before you use an image, including a photograph, or include information about another individual, you must have the consent of the person whose image or information it is and/or the owner of that image to use that image or information and to allow us to store the image or information for use by you on our Site from time to time. In the case of images of children who are not capable of giving consent, you should ensure that the relevant consent is obtained from the child's parent or guardian. By letting our Site use an image or photograph or information, you confirm that you have obtained the necessary consents referred to in the above paragraph. We do not accept any liability whatsoever for any information, image or photograph for which you have used on the Site without the consent of the person, parent or guardian and/or owner (as the case may be).

Breach of terms of use:

In the unlikely event that we consider that you have breached any of these Terms of Use we may take such action that we consider appropriate such as the immediate temporary or permanent withdrawal of your right to participate in or use our Site in any way and/or removal of any of your contributions or material on, an issue of a warning and possibly legal action, and any other action that we deem appropriate.


Your access to and use of our Site is at your own risk. Pets’ Kitchen Ltd makes no warranties, representations or undertakings about any of the content of this Site (including, without limitation, any as to the quality, accuracy, completeness or fitness for purpose of any such content); or any content of any other website referred to or accessed by hypertext links or otherwise through this Site ('Third Party Site'). Pets’ Kitchen Ltd does not endorse or approve the content of any Third Party Site, nor will Pets’ Kitchen Ltd have any liability in connection with any of them (including, but not limited to, liability arising out of any allegation that the content of any Third Party Site infringes any law or the rights of any person or is obscene, defamatory or scandalous).

Pets’ Kitchen Ltd does not warrant that functions, materials and information available on this Site (and/ or linked to this website) will be uninterrupted or error free, that defects will be corrected, or that this Site or its server are free of viruses or bugs and other items of a destructive nature. You are responsible for implementing sufficient procedures and virus checks (including anti-virus and other security checks) to satisfy particular requirements for the accuracy and security of the data input and output.

We hereby expressly exclude all conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity and make no representation or warranty, express or implied, as to the accuracy or completeness or satisfactory quality or fitness for a particular purpose of the information on our Site or any software accessible through our Site. To the extent permitted by law we hereby expressly exclude liability for all conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity, any direct, indirect or consequential loss or damage incurred by you or any user in connection with our Site and/or or any applications or software on our Site or linked to from our Site, or in connection with the use, inability to use, or results of the use of our Site, any websites linked to it and any materials posted on it, including, without limitation any liability for loss of income or revenue, loss of business, loss of profits or contracts, loss of anticipated savings, loss of data, loss of goodwill, wasted management or office time; and for any other loss or damage of any kind, however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if reasonably foreseeable, provided that this condition shall not prevent claims for loss of, or damage to, your tangible property. Our liability under or in relation to our Site in respect of all claims (whether for negligence, breach of contract or otherwise) will be limited to £50.

The provisions of this Clause 8 do not limit or exclude our liability for death or personal injury arising from our negligence, nor our liability for fraud or fraudulent misrepresentation or misrepresentation as to a fundamental matter, nor any other liability which cannot be excluded or limited under applicable law.

Non-waiver: The failure or delay of Pets’ Kitchen Ltd to exercise or enforce any right in these terms does not waive its right to enforce that right.

Any questions?

If you have any questions regarding these Terms of Use or the Privacy Policy please e-mail: or write to:

Pets’ Kitchen Ltd
Unit 3, Callenders Industrial Estate, Paddington Drive, Swindon, SN5 7YW

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